Walk In Their Shoes To Create Better Relationships And Teams
If you have seen ‘50 Shades of Grey’, it is a great example of understanding how different events shape our life and behaviors.
Now on to the story.
I read the book 3 Laws of Performance several years ago. It is a great lesson on situational leadership, connecting to your team, and breaking personal and professional barriers. The stories in the book are eye opening and amazing! While the book has several other key messages that are important, the motivation for this article is understanding perspective and how you can create better relationships and teams through 'Walking In Their Shoes'.
Mastering customer service, among other areas in life, requires understanding the psychology of people. It is truly caring about what drives behavior for your customers, employees, peers, and others. It is not Rocket Science that being authentic and creating a personal relationship is what people desire. It is also learning the subconscious, the unknown, and the events that shape how we live our lives. It is learning and connecting to perspectives.
I continue to use this approach in both professional and personal relationships. On a personal note, I can think of several events that have shaped who I am today. There is not one specific event that sticks out, which is probably true to most of you. It is how you approach the events with yourself and others that can make a difference in performance.
In the next post, I will share a personal story about how I used perspective training to improve the performance and relationship with my team.
I would love to hear your story.
- Have you ever thought of perspective training within your organization?
- Do you take the time to authentically connect to your team, customers, and friends to relate?
- Have you had any breakthroughs from asking the right questions to understand the ‘root cause’ of someone’s behavior?
If you have not tried to truly understand the perspective of others before making a judgement, gossiping, or other getting upset, give it a try! I bet you will have a new perspective and a happier moment.
The Pukka Panda