Simple: At Your Expense or Theirs?
Overheard in the airport on my way to California for a business trip.
"Why do you always pick on me?"
"Because it's easy."
As someone people like to tease, the response to this questions was familiar to me. Of course, it is also typical for many situations in life.
If you know me personally, you may be smiling or nodding in agreement.
In the past, teasing sometimes bothered me. Now, I realize it is either a form of flattery or just not about me.
We aim to make it simple for the user in products, business writing, customer experience and many other things. We want it simple for people to read, customers to purchase, manage, and even return. Repeat customers are the easiest to keep. Let’s make it simple for them, even if when it is more difficult for us!
It is often the opposite when choosing your path in life. If it is simple, it doesn't mean it's the right thing to do. It's not always simple to try something new or take the high road. When you choose the simple path, consider the impact to everyone - for both the present and future.